At CompassPOINT, we view ourselves as your IT partner, not merely a service provider.
We have been working hard to enhance your customer service experience and to improve upon the manner in which your network helps you conduct business. After human resources, technology is the number one budget item, yet is often the least understood. This is why our clients use our expertise to help reduce maintenance costs and increase the service quality and reliability of their IT infrastructure.
One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our proactive managed services, we can prevent many network failures from ever happening. By combining regular preventative maintenance and comprehensive real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets. This solution is so effective, our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity, and greater savings on support costs for you.
At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.
Does your firm often encounter:
- Untimely network failures? Not knowing what will fail and when, and then having to wait for a technician to arrive?
- IT budget crunch? Under pressure to reduce IT costs, increase value or maximize profitability?
- Outdated equipment and software? With increasing network complexity, do you struggle to keep up with IT advancements and security threats?
The Advantages of Managing your IT Services with CompassPOINT
If you answered yes to any of the questions above, it’s porbably time to move your firm’s IT services to CompassPOINT. The benefits of doing so include:
- Prevention of network problems and failures: Through early detection of impending issues, we can work to resolve many issues before they can affect your network and your employees’ productivity.
- Increased productivity: Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution.
- Protection of your IT investment: With ongoing professional maintenance, your most critical network devices will always be as stable and as reliable as the day they were first installed.
- Network Monitoring constantly tracks the performance of your network – bandwidth, errors and other key indicators. This means your users always experience a stable environment.
- Server Configuration Management provides the utmost in security and productivity by designing, deploying and enforcing standardized server configurations.
- Monitoring of Your Backup Solution ensures the backup of your important corporate data occurs as scheduled and without error, protecting your organization from data damage or loss.
- Antivirus Monitoring and Updates on Servers and Workstations ensures your antivirus programs are functioning properly and that the latest industry security updates to your systems are being received and installed.
- Patch Management ensures all of your Windows servers and PCs have the most up-to-date security and system patches, helping to optimize performance and minimize security risk.
- Helpdesk Services assist your employees with any technology problems or questions that they have, and remotely resolves PC performance issues they may be experiencing.